FAQ'S
About Amaru Organics – FAQ
How can I contact Amaru Organics?
You can email us at contact@amaruorganics.com. Our friendly customer service team is here to help with any questions or concerns you may have!
Do you ship worldwide?
Yes, we proudly ship our eco-friendly, organic health products worldwide.
Where do you ship from?
We ship from our sustainable distribution center located in the USA, ensuring fast and reliable delivery wherever you are.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to make any changes or cancel your order, please contact us within 12 hours of ordering. Requests received after this period may not be accommodated. Once your order is received, returns for a full refund are accepted according to our return policy.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal for your convenience and security.
When will my order be processed?
All orders are handled and shipped from our eco-friendly warehouse during business days (Monday to Friday). Please allow 1-3 business days for processing, with shipment scheduled for the next day after processing. Kindly note that orders are not shipped on weekends.
How long will it take to receive my order?
Due to high demand and our commitment to sustainable practices, orders typically take between 2-4 weeks to arrive. We appreciate your patience as we deliver our premium organic products to your doorstep.
What if I don't receive my order?
If your order hasn’t arrived within 30 days after shipping, please contact us so we can arrange a full refund.
Will I be charged with customs and taxes?
Prices on our site are displayed tax-free in US Dollars. Depending on your location, you may be responsible for any import duties, taxes, or customs fees imposed by your local customs office. These charges are not included in your purchase and are your responsibility.
How do I return an item?
To return an item, please email us at contact@amaruorganics.com. We will guide you through our easy return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive merchandise that is defective, missing, or incorrect, please contact us immediately with your order number, photographs of the item(s), and any other relevant details. We’ll work quickly to resolve your issue.
When will I receive my refund?
All refunds are credited to your original form of payment. If you paid by credit or debit card, please allow 7-10 business days for your bank to process the refund after we receive your returned item or cancellation request. If you haven’t seen a refund after this period, please contact your card issuer for further details.
Thank you for choosing Amaru Organics, where we’re committed to delivering pure, organic health products with exceptional care.